Why book with us?
- We are proud that we served over 15.000 visitors all over the world each year.
- Vietnam-railway.com provides all railway routes from North to Sourth with the best trains. These trains include Reunification Express Train, Orient Express Train, King Express Train and Victoria Express Train and so on. They will take you to discover a large number of famous tourist attractions in Vietnam such as Sapa, Hanoi, Vinh (Uncle Ho’s Father land), Hue, Danang, Quynhon, Nhatrang, Phanthiet and Saigon…
- We assure that booking train ticket on Vietnam-railway.com will save time, money and other problems for you. Moreover The payment method of Vietnam-railway.com is not only convenient but also high-secure.
- If you need any feedback, please send to my email: narolmya@gmail.com. We will support you any time and response your email within 24 hours.
- Beside, we will transfer your ticket with free ship if you live in any place (as hotel) in Vietnam.
How can I pay for my ticket?
- On vietnam-railway.com, you can pay by credit card. We will certainly accept all major Vietnam and International credit cards.
- We will provide our banking details for you if you want to pay your tickets by transferring money.
- We accept all payment methods through any banks on the worldwide which uses Western Union service. Then, we will send you our receipt details. Therefore please fill in your control number in order to finalize the receipt of payment.
How do I get my train tickets when I completed payment for my ticket?
- The delivery just applied to Reunification Express Train (not tourist trains)
- After you pay for your tickets, you will receive your order via your email. This email confirm that we have received your ticket reservation request. Please provide us a fixed address (your hotel address in Vietnam). We will deliver your ticket to your hand with free delivery service to all address in Vietnam.
- In case that you do not have a hotel address in Vietnam, we will arrange to deliver the ticket to any place that is convenient for you. (We will meet you at the train station to give the tickets for you if you start at Hanoi station or Saigon station.)
- Or We can send E-ticket to your email. You can print this ticket and check in train as normal ticket. E-ticket have applied as the original ticket from Sep 1st, 2015.
Note: It’s the most convenient, Please send us your address (your hotel address in Vietnam) before your booking date 4 days. So, you can get the train on-time.
When I pay the train tickets on your website successfully but you confirm that my order is unavailable. So, How long can I be refunded of money?
When you purchase the train tickets on my website, almost you rarely book the unavailable tickets. But if you meet this case, we will refund 100% of the fare to you within 15 days. But We think that you should contact via email or phone number to check the tickets status before you want to book them!
What are the baggage regulations for train in Vietnam?
Carry-on Bags: The train cabins are allowed to carry baggages not to exceed the weight limitation of 20 kgs of adults and 10 kgs of children. This baggages must be wrapped neatly and reliably.
How do I buy tickets for my Children?
After you choose your route, you will must fill the number of adults and children (if any). Children prices of children's ticket follow these rules:
- Under 5 years: free.
- From 5 to under 9 years old (and shorter than 1.3m): 50% of adult price for the North - South routes and vice versa. But on Hanoi - Sapa routes and vice versa, the children will have to pay full price like adults.
- Over 10 years old: 100% of adult price.
- Note: Each Adult allow to take one children only!
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Cancellation policies vary, depending upon the type of ticket booking, the time of year, and the reason for cancellation. Below are the rules for cancellation & refund after the tickets have been issued:
• 35% cost of ticket will be charged in case of cancellation or amendment after 15 days departure.
• 50% cost of ticket will be charged in case of cancellation or amendment from 2 – 14 days before departure.
• 100% cost of ticket will be charged in case of cancellation or amendment within 24 hours before departure.
• About the tourist train from Hanoi to Sapa and returning (The Orient express train): The train ticket is not refundable in any case.
We reserves the rights to cancel your booking with a prior notice. In such case, a full refund of 100% will be credited to your account.
In some case as storm, typhoon... you can't get on train on your departure time, but you cancel before your departure date 1 -2 days
- The train still runs as normally, you will have no refund.
- The train can't run, we will confirm by e-mail for you, but you have to ask your hotel receptionist to give us back your original send tickets ( because normally we have delivered your tickets to your hotel before your departure date 5 - 6 days ) and refund 100% to your credit card within 15 days later.
How to book a train ticket with us?
Booking a train ticket with narolmya@gmail.com is very simple. Follow these steps:
Step 1: Choose the route on the home page that you wish to purchase and click "Book" and then select the date of the travel.
Step 2: The cart shows all train tickets you are about to purchase, once you are done with the selection process, click proceed to check out.
Step 3: Pay online secure for your train ticket.
Step 4: Be contacted by our ticket agents with regard to the ticket delivery points and any other special requests you may have.
Can I get the train to Hoi An?
Hoi An does not have the train station and the closest one is Danang station. The distance from Danang to Hoi An is about 30 minutes by bus or car. You should get over night train from Hanoi or Ho Chi Minh City to Danang and then take a bus or taxi to Hoi An easily.
Is it possible to purchase a ticket that allows for multiple stops?
The train does not allow a ticket for multiple stops in Vietnam. You only use a ticket for a route (stop). If you want to come many places by train in Vietnam, you should make plan for your trips clearly that you will not miss the train. For Example:
"I want to take the train from Ho Chi Minh (Saigon) city to Hanoi. And I want to pass Nha Trang, Danang and Hue. So, I have to book 4 tickets for 4 route, following:
- The first ticket: Ho Chi Minh to Nha Trang
- The second ticket: Nha Trang to Danang
- The third ticket: Danang to Hue
- And the last ticket: Hue to Hanoi "
How do I provide my address?
If you have a private address in Vietnam: Your name, Home number, street, district, city.
- Example: Narol Mya, 16 Đặng Văn Ngữ, Đống Đa district, Hanoi city. And please provide your phone number correctly.
If you have a booking hotel in Vietnam: Your check in name, arrival date, Booking ID in Hotel via Website, Hotel address and Phone number of Hotel.
- Address: Sunshine Hotel Hoi An, 02 Phan Dinh Phung street, Hoi An, Phone: +84 510 3937899
- Message: Check in name: David Nguyen, arrival on 28th of June, Booking ID: 1234567 via Agoda.com
If you don't have any hotel in Vietnam and want to pick up train tickets at Hanoi or Saigon station. Please confirm to us via email about time and location.
We are not responsible when train tickets lost if you provide address wrongly or the information is not correct.
Your information are protected and safe. We need your information because Many Hotels will not keep your tickets if They can not find your name on their system.
Incase we forget or lost our luggages on train, can we take them again ? how?
Incase you forget your luggages, we are really sorry that you can not take them back. Because train staffs change shilfs according 1 hours/time and amount of people get on and off train are too much, so they can not manage your luggages, also we are not responsibility for your luggage on train. Please keep your luggages with you carefully!!!
Can we take our motorbikes when travelling on train ? how much does it cost ?
Of course you can take your motorbike on train. Because we just sell train tickets so you have to go train station to buy the motorbike tickets.
Note : The fee of them according to capacity of motorbike.
Can I take our pets on train?
We are really sorry that you can not take your pets on train to keep atmosphere clean and not affect other passengers.
How can I get tickets if I buy tickets of tourist train ?
if you book for tickets of tourist train, we will send your voucher of booking through e-mail before your departure date 15 days, you can print and reconfirm at train station before your departure time 1 hour. then the train staff ( that kind of tourist train )will guide you to get on train. that's policy of all tourist train company. After printing voucher, if you lose it to other people, then you can't get on train, and we can't do anything for you.
Note : the address to reconfirm your voucher will show in sending voucher.
If I lose my tickets of reunification train, How can I get on train ?
For reunification train, the ticket is original ticket, paper ticket. so we just print once time, and deliver to you. If you lose tickets, you have to buy new tickets for your trip. No refund for this situation.
But from Sep 1st, 2015, We send Ticket (like as E-ticket) to your hotel address or via email. When you lost train ticket, please call or email to us immediately. We will check and send ticket to you back. So, Please don't worry when you lost or destroyed.
For VIP cabin of tourist train, If i myself travel alone, Can I book for it ?
If you travel alone by tourist train,and want to use VIP cabin ( 2 soft berths), of course you can use VIP cabin, but please book for whole cabin. That's policy for VIP cabin of tourist train.
If I haven't received my tickets yet, How should I do?
We have 3 options for you to pick up train tickets:
1. In your hotel in Vietnam: If you have any hotel in Vietnam before your departure date, please fill your hotel address correctly, Phone number of Hotel, Reservation name and arrival date, Booking ID from hotel (if any). We need your hotel address 4 or 5 days latest. When you check train tickets in hotel without them in Reception, please call to us immediately via phone: +84 936569151
2. In Station: We deliver 2 Stations only included: Saigon station and Hanoi station. All booking delivered in Station have to confirm time and location via email or phone before. If you arrive station before appointments, please call to us immediately!
3. In some cases, We can send E-ticket to your email. You can print this ticket and check in train as normal tickets.
We are an Travel Agency, not Train Stations, So if you haven't received train tickets, you have to call us immediately via phone +84 936569151 to check train tickets. Please don't disturb some staffs in Train Station (Hanoi and Saigon station). We are not connection with them! Thank you in advance!
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